Refund policy

We accept returns or exchanges on merchandise in new condition, with original packaging and valid proof of purchase (such as a receipt or online order confirmation), within 60 days of purchase. Shipping charges are non-refundable.

For orders placed before April 1, 2026, the return policy in effect at the time of purchase will apply. These orders may be returned or exchanged within 365 days of the original purchase date, as long as all other return policy requirements are met. Orders placed on or after April 1, 2026 are eligible for return or exchange within 60 days of the original purchase date.

Visit any Journeys store for FREE returns or exchanges. Just bring the item in original packaging and proof of purchase.

Use our Store Locator to find a location near you.

Start your return or exchange here. A $7.99 fee will be deducted for using the prepaid label. Please allow 2–4 weeks for processing.

 For orders placed before April 1, 2026, please contact Customer Service if you need a return shipping label.

You can return or exchange your item for free at any Journeys store. Prefer to send it back? Just fill out the Return/Exchange Form and ship your item(s) to the address below using the carrier of your choice.

Need a return shipping label? Contact Customer Service and we’ll be happy to help create one for you.

Journeys Order Returns

635 Genesco Parkway

Lebanon, TN 37090

We recommend using a trackable shipping method when shipping your return on your own.